PRE ORDERS

• How long does pre-order items usually take to arrive?

Pre-order items will usually take about 3-5 WEEKS to arrive should there be no delays.

​

• Do you have the exact size of the plant?

We will only provide the plant's pot size unless otherwise stated. Each and every plant grows differently, hence the plant size will vary.

​

• Am I purchasing the exact same plant as the photo?

The plant shown in the photo is for reference. The plant that you purchase will be of the same species, but not the exact same plant. Do kindly note that no two plants are the same. Each plant grows differently and is one of a kind.

​​

• The colour of my plant looks different from the photo.

Sometimes, the colour of the plants can fade during transit due to the lack of light. Different plants have different requirements. Should you require any assistance, do reach out to us and we will guide you along.

​​​

• The plants that I've received are wrinkled.

Wrinkles are usually a sign of dehydration. Do water them and they will plump back in no time! If  the problem persists, do reach out to us if you require any guidance.

 

• There are insects in my plant.

​Insects are inevitable in plants as plants are also living things. We will check to make sure that the plants are in a healthy state when they arrive and its not possible for us to check through every single plant for bugs. Should you need guidance in removing the bugs, please contact us. Please note that we do not provide refunds for such situations.

​